Introducing NestDesk: #1 FREE Ecommerce Customer Support Solution

Were you aware that a significant 70% of customer interactions revolve around decisions related to making purchases? Customers commonly pose queries while perusing products, and even after adding items to their cart. Some seek assurance in online purchases, where the physical touch and handling are not possible.

While many brands traditionally view customer service as a necessary function primarily to address inevitable complaints, the role of chat has transcended its origin as a mere support tool. It has evolved into a potent sales channel.

Recognizing the potential and the increasing demand to capitalize on sales through chat interactions, we felt a compelling drive to develop NestDesk—an economical customer service platform empowering your business to convert more casual browsers into active buyers.

Boost your customer support efficiency 

In comparison to alternative methods, online shoppers consistently prefer chat when seeking support. Approximately 73% of customers find chatting to be the most gratifying means of communication with a business. They engage not only when issues arise, such as returns, refunds, or exchanges, but also in the pre-purchase phase.

Given that customers may initiate contact through various channels at any time throughout each day, it's crucial to have an omnichannel support tool. This tool should assist in managing all messages, ensuring swift responses, and more. This is precisely where NestDesk proves invaluable.

Read more here: https://nestscale.com/blog/introducing-nestdesk-customer-service.html

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