Live Chat Support 101: The Definite Guide for Ecommerce Businesses

Live chat support has now been familiar to many online businesses and shoppers. It is often used to provide customers with an instant line of communication with the support team. Whenever customers have questions or need help, they simply navigate to the live chat widget and message directly with the agents. 

If you want to know more about live chat support or consider whether to offer live chat support on your website or not, you’re in the right place. This article will give you an overview of what live chat support is, its benefits, and best practices.

What is live chat support? 

Live chat support is a kind of customer service that enables real-time conversation between customers and agents via messaging on the website. Beyond providing instant support to customers, many brands now also use live chat as a powerful channel for inbound lead generation, sales, and marketing. 

You can recognize whether a brand offers live chat support or not by the presence of the live chat widget. It is often embedded in the right corner of the website. When customers click on the chat button, a small dialogue window opens up and they can start messaging back and forth with the support agent.

Here is the link: https://nestscale.com/blog/live-chat-support.html


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