What is Proactive Customer Service and How to Deliver It?

Before asking questions or making complaints about your service, customers should be happy. Increased client retention and satisfaction depend on proactive customer care.

By concentrating on these five easy methods, your company may build and provide great proactive customer service. You can follow the advice in this article to deliver the proactive customer care that your clients demand.

What is Proactive Customer Service?

In order to provide consumers with proactive customer service, you must alert them to upcoming issues and provide a solution before they ask for or complain about something.

For instance, Amazon anticipates questions around delivery schedules. They notify clients of the revised delivery date rather than waiting for them to get in touch with them about their postponed deliveries.

Amazon will occasionally provide a client who has an Amazon Prime card a free month of service as payment for the inconvenience, all without the customer having to ask.

Original post: https://nestscale.com/blog/what-is-proactive-customer-service.html

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