Introducing NestDesk: #1 FREE Ecommerce Customer Support Solution
Do you realize that 70% of all customer conversations involve decisions about what to buy? Most queries from customers come up while they are browsing products or even when they already have items in their shopping basket. Some people want to feel secure while making an online purchase they can't physically touch or handle.
Many companies view customer service as a necessary evil that must be used primarily to support or address the inescapable concerns. However, chat has since evolved from a support tool to a potent sales channel.
We felt compelled to create NestDesk, an affordable customer support platform that drives your business to convert more browsers into customers, because we could see the potential and demand for unlocking sales from chat.
Boost your customer support efficiency
When online buyers need support, chat is still their preferred way above the alternatives. The majority of customers—nearly 73%—say that conversing is the most pleasurable method of getting a hold of a company. They want to get in touch with you before you make a purchase as well as when anything "wrong" occurs, such as a return, refund, or exchange.
On a daily basis, customers may contact you through a variety of channels at any time, so you need to have an omnichannel support platform to handle all messages, answer more quickly, and other things. NestDesk is useful in situations like these.
Read more here: https://nestscale.com/blog/introducing-nestdesk-customer-service-tool.html
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