How to Build a Customer-Centric Culture for Your Business

There are so many companies offering the same products and services in today's fiercely competitive industry. But the customer-centric culture is what really sets well-known companies like Zappos, Amazon, and Stitch Fix apart from the competition.

Customer centricity is more effective than we initially believed. According to Deloitte & Touche research, businesses who put their customers first were 60% more profitable than those that did not.

That seems fascinating, no? Learn more in this article if you want to create a customer-centric culture that becomes part of your company's DNA.

What is customer-centric culture? 

A customer-centric culture prioritizes the needs of its customers and places them at the core of its operations. At whatever point of the buyer journey, it prioritizes the advantages of the consumer and provides the greatest possible customer experience.

See more here: https://nestscale.com/blog/how-to-build-a-customer-centric-culture-for-your-business.html

#customerservice #customercentric

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