Best 5 Shopify Live Chat Apps to Increase Your Sales in 2022

 Live chat has changed customer service and support in the digital age.

Customers can easily contact customer service whenever they want, and employees will respond right away.

The advantages of live chat, however, go far beyond merely giving your customers a quicker and more practical way to contact the customer support team. Live chat can also increase customer satisfaction, help you better understand your customers, and possibly increase revenue for your company.

We will give you a detailed analysis of the top 5 Shopify live chat apps for your store in this article. Let's get started right away!



NestDesk

NestDesk need to be at the top of your list if you're looking for a way to improve customer service and link it to sales. With NestDesk live chat, you can organize all interactions into one inbox, provide personalized responses, and drive sales.

Features

Integrate with a variety of sales channels, including Facebook and live chat, and compile all messages in one location.

  • Automatically fill the customer's information and display it in the chat widget's upper right corner.
  • View previous customer contacts and use conversation history to better contextualize your responses to inquiries.
  • From the inbox, create a draft order and email the customers the checkout link.
  • Assign tickets to the appropriate person and tag customer chats.
  • Reduce the amount of work your agents have to do by using a macro for automatic response.
  • Agents can leave internal tickets to advise other agents in private notes.
  • Detailed information regarding customer interactions, sales, and store performance should be provided.

Read more here: https://nestscale.com/blog/best-shopify-live-chat-apps.html

#livechat #shopify #customerservice

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