5 Lessons from Amazon to Improve eCommerce Customer Experience

Since its founding as a bookstore in 1994, Amazon has advanced significantly to become the dominant industry retailer and an undisputed titan among eCommerce platforms.

And it's simple to comprehend why Amazon is successful from the perspective of the customer. They have created the best eCommerce consumer experience in the entire globe, which explains why. Whatever your business, you can always learn from Amazon to expand your eCommerce store by attracting and keeping more customers.

In this article, we've outlined 5 takeaways for your own company from Amazon's excellent customer experience approach. No more waiting; let's get started now!

Offer Self-service support 

In fact, rather than proactively contacting the support team, 70% of customers feel that they need self-service support to obtain the solutions to their questions.

This entails including comprehensive product information on the website for your online business. Take a look at how Amazon presents product details to customers. By providing a wealth of information that enables its customers to handle minor problems on their own, Amazon goes above and beyond what is expected of it by its customers. Detailed product descriptions that aren't even displayed on the manufacturer's website are simple to find. Additionally, there are actual user reviews that discuss the benefits, drawbacks, and application scenarios of the product in detail. Additionally, Amazon offers a number of photos for its products, some of which come from the original manufacturers and uploaded by customers.

Read more here: https://nestscale.com/blog/customer-experience-lessons-from-amazon.html

#amazon #customerservice #customerexperience

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