5 eCommerce Live chat practices that help you grow your business

Customers today seek support as soon as they have issues. As a result, you must offer real-time support channels so that you can get in touch with customers right away. When that happens, a live chat is helpful. It is comparable to phone help, except it is more faster and there is no waiting for on-hold music.

To maximize customer service, a responsive live chat tool is insufficient. In order to help your agents deliver a consistent experience and make the best decisions to delight customers, we have compiled 5 eCommerce live chat best practices. Let's get started right now.

Place live chat where visitors expect to see it

To help customers whenever they need it, you should offer live chat on all of the pages of your website. Additionally, making it simple for customers to contact your support staff might make their experience more convenient. However, other studies suggest that for the optimal live chat experience, it should be visible in the lower-right corner of the client's screen. Your live chat should be displayed with a small icon that only grows when clicked, making it simple to access.

See more here: https://nestscale.com/blog/live-chat-best-practices.html

#customerservice #livechat

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