30 eCommerce Live Chat Statistics That Help You Grow Your Business

The most popular ways to contact customer support are still by phone and email. However, as the eCommerce industry has grown, customers now demand a higher level of accessibility and faster response times to their concerns and problems. And at such point, a live chat is highlighted because it may provide easily accessible support and effective response to their concerns.

Here are 30 insightful live chat statistics that you can use to improve your own customer support program and better understand why live chat is crucial for your organization.

Live chat is one of the most preferred contact channels

Live chat is becoming more and more crucial for many firms since it can meet customer expectations. Customers are always looking for simple ways to contact service representatives and speedy resolutions to their issues; at this point, live chat truly excels.

See more here: https://nestscale.com/blog/live-chat-statistics-that-help-grow-your-business.html

#customerservice #statistic #customerservicestatistic

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